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24 PetWatch Complaint - Terrible company! - 24PetWatch microchip
24 PetWatch Complaint

24 PetWatch Complaint


Terrible company! - 24PetWatch microchip

I adopted a dog from a rescue group several months ago that already had one of their microchips implanted. Getting her chip switched over into my name was an absolute nightmare! It took 3 weeks for them to finally do it. They told me she would be added to my existing file with my pets I already had registered with them. I kept looking and she never showed up.... I called and asked why she continued to not be on there. I was informed I had to pay a maintenance fee of 19.95/year per pet or 59.95 per pet for lifetime registration of the pets I already had with them before the files could be merged. I have 5 other pets listed with them. And to top it of the girl I spoke with was incredibly rude about informing me. I asked her what would happen if one of my pets went missing and I refused to pay the fee. I was told my account was frozen and if my information on there was current they would contact me, if not I guess I do not get my dog back. This is the worst microchip company I have ever dealt with! They care nothing about you and your pet, only taking your money. I have a few of my dogs registered with www.petlink.net and decided to register the pets I have with 24petwatch with petlink. I paid $20 for lifetime registration(NO other fees ever!) and bought them new tags with them for about $13 each. I did call 24petwatch to tell them to make a note on my file that I has registered my pets with petlink.net now, which they were rude about....I do not care. They tried to tell me about all of they extra services that are associated with staying with them of which I do not need and I do not want to pay for. If you can avoid having your pet chipped with this company, I would advise doing so. Horrible customer service, and they only care about taking your money.

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