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24 PetWatch Complaint - Terrible Experience
24 PetWatch Complaint

24 PetWatch Complaint

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Terrible Experience


I adopted a kitten from local APL and they offered 30 day free trial with 24 Hour PetWatch insurance. After 30 days I renewed the policy since it was inexpensive $17/month. After having this cat over a year with no apparent health problem, in November 2011 I cancelled the policy. Spoke with a representative, got the cancellation number, etc.

3 month later, I see 24 Hour PetWatch deducted $51 from my bank account where I previously had the policy set up. After 3 phone calls I finally spoke with supervisor who informed me that a rep. I spoke in November FORGOT to process my cancellation request, so the policy was never cancelled. They agreed to refund the money after I flipped out on them.

It took another 3 phone calls though, after they really gave me the full refund of the money they stole from me.

DO NOT BUY THIS PRODUCT. THEY ARE HORRIBLE COMPANY!!


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