24 PetWatch Complaint
Reviewed by 
Never been more disapointed
I have never been more disappointed in an insurance company before.
Long story short, this company has lied to me, has taken forever to process claims, and has treated me like I do not know anything. They also constantly blame the postal service for delays in receiving cheques. Which is funny, I have mailed, and had letters mailed to me, across the country in 2 days.
I had 2 cats on coverage from this company for 10 years now. I had 1 claim 2 years into my coverage for my cat that was shot with a pellet gun. Claim totaled to approx 650.00. It was paid in full, no questions, within 2 weeks.
October 2013 rolls around, my cat gets VERY sick. I take her in, have some tests run, and discover she is Diabetic. The diabetes caused pancreatitis, which then caused a pancreatic cyst to grow, the size of my pinky finger. I put in a claim, which totaled to just over 2000.00, including the surgery to remove the cyst.
Petcare denied 2/3 of the claim, stating my coverage did not cover what was done, even though the paper work clearly states "diabetes" is covered. I have to wait everytime I call for a minimum of 20 minutes to even have a chance to speak with someone. Most of the time the reps are completely unhelpful.
I have also discovered my vet (who is highly respected in my area, as one of the BEST) has a policy to NEVER EVEN SPEAK TO THESE PEOPLE!!
I have also discovered a different company who will not only accept my cat with diabetes, but will also cover anything to do with it, even though the condition would be considered pre-existing in their eyes. Check out PetsPlusUs. They seem way more competent, helpful, cheaper, and treat you with respect.
DO NOT USE THIS COMPANY UNLESS YOU LIKE GETTING RIPPED OFF!!
Long story short, this company has lied to me, has taken forever to process claims, and has treated me like I do not know anything. They also constantly blame the postal service for delays in receiving cheques. Which is funny, I have mailed, and had letters mailed to me, across the country in 2 days.
I had 2 cats on coverage from this company for 10 years now. I had 1 claim 2 years into my coverage for my cat that was shot with a pellet gun. Claim totaled to approx 650.00. It was paid in full, no questions, within 2 weeks.
October 2013 rolls around, my cat gets VERY sick. I take her in, have some tests run, and discover she is Diabetic. The diabetes caused pancreatitis, which then caused a pancreatic cyst to grow, the size of my pinky finger. I put in a claim, which totaled to just over 2000.00, including the surgery to remove the cyst.
Petcare denied 2/3 of the claim, stating my coverage did not cover what was done, even though the paper work clearly states "diabetes" is covered. I have to wait everytime I call for a minimum of 20 minutes to even have a chance to speak with someone. Most of the time the reps are completely unhelpful.
I have also discovered my vet (who is highly respected in my area, as one of the BEST) has a policy to NEVER EVEN SPEAK TO THESE PEOPLE!!
I have also discovered a different company who will not only accept my cat with diabetes, but will also cover anything to do with it, even though the condition would be considered pre-existing in their eyes. Check out PetsPlusUs. They seem way more competent, helpful, cheaper, and treat you with respect.
DO NOT USE THIS COMPANY UNLESS YOU LIKE GETTING RIPPED OFF!!
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More 24 PetWatch reviews
- Insurance premiums
- Beware of 24 PetWatch
- Claim Payout
- 24 PetWatch - Pet insurance claim experience
- Terrible company!
- Rude and Condescending Customer Service
- 24 PetWatch Ins should be avoided
- The WORST !!!!
- Microchip Problems from beginning
- 24 PetWatch rude customer service. Will not refund $ after cancellation.
- Pet insurance that WILL NOT PAY!!!!!
- 24 Petwatch Microchip ! no way to follow-up
- Terrible!!
- Terrible Experience
- horribe
- HORRIBLE
More
Similar reviews
- very disapointed
- The flowers were wilted
- On a 1-10 for cleaning, Merry Maids gets a "5". I was very disapointed!
- disapointed
- boots
- VERY DISAPOINTED
- Not this Sprint store
- Great Place to buy a used car!!!
- terrible customer service
- First Energy Solutions
- HughesNet Rip Off
- missing beer
- Worst visit yet
- dissapointted with sear repair
- Amount on my credit card
- wrong order
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"I had a problem with my local Home Depot based on a discount I thought I was owed and a Home Depot employee read my review and responded to me directly with a resolution." Chris J.
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live