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24 PetWatch Complaint - Never been more disapointed
24 PetWatch Complaint

24 PetWatch Complaint


Never been more disapointed

I have never been more disappointed in an insurance company before.

Long story short, this company has lied to me, has taken forever to process claims, and has treated me like I do not know anything. They also constantly blame the postal service for delays in receiving cheques. Which is funny, I have mailed, and had letters mailed to me, across the country in 2 days.

I had 2 cats on coverage from this company for 10 years now. I had 1 claim 2 years into my coverage for my cat that was shot with a pellet gun. Claim totaled to approx 650.00. It was paid in full, no questions, within 2 weeks.

October 2013 rolls around, my cat gets VERY sick. I take her in, have some tests run, and discover she is Diabetic. The diabetes caused pancreatitis, which then caused a pancreatic cyst to grow, the size of my pinky finger. I put in a claim, which totaled to just over 2000.00, including the surgery to remove the cyst.

Petcare denied 2/3 of the claim, stating my coverage did not cover what was done, even though the paper work clearly states "diabetes" is covered. I have to wait everytime I call for a minimum of 20 minutes to even have a chance to speak with someone. Most of the time the reps are completely unhelpful.

I have also discovered my vet (who is highly respected in my area, as one of the BEST) has a policy to NEVER EVEN SPEAK TO THESE PEOPLE!!

I have also discovered a different company who will not only accept my cat with diabetes, but will also cover anything to do with it, even though the condition would be considered pre-existing in their eyes. Check out PetsPlusUs. They seem way more competent, helpful, cheaper, and treat you with respect.


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