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24 PetWatch Complaint - Awful service, no rembursement
24 PetWatch Complaint

24 PetWatch Complaint

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Awful service, no rembursement


Our dog started becoming very sick with a skin infection, and we started submitting claims. Our claims were continually rejected by what WAS "Petcare" (changed name to "24PetWatch" -for about 6 months they told us this was a prior condition, which it was NOT, as we had our dog insured since she was a puppy and she had only had one little ear infection at one point, totally unrelated. AS the bills mounted and our dog was miserable , petwatch refused to reimburse us. It was awful and extremely traumatizing for my husband and I. After about 7 months, they finally relented and told us we were in the right, and reimbursed almost all of when they owed us.
I absolutely would NOT RECOMMEND their services - I've never written a complaint letter before but they definitely warranted one.


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Comments


JESS0812 says: (9 years ago)
 0
MY STORY IS TOO LONG TO GO INTO DETAILS, BUT THIS COMPANY SUCKS!!! THEY ARE A SCAM!!! AND LIARS!!! AND THEY MAKE UP REASON WHY THEY SHOULDNT PAY YOU, EVERYTIME I TALK TO A REP, I AM TOLD SOMETHING DIFFERENT ABOUT THE COVERAGE OF MY POLICY. I DO NOT TRUST THEM AND WOULD NOT EVER RECOMMEND THIS COMPANY!!!!



saltspringer says: (9 years ago)
 0
I have had PetCare then changed to 24 PetWatch for 10 years. My 9 year old Lab twisted/hurt his front paw. I also applied for a Claim - also rejected - they put up so many barriers that I finally gave up. I also believe they are a scam, if not, I would like them to prove it. As I have three dogs over 10 years that adds up to a lot of premiums and never send in a claim.




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